KulturaFlame Privacy Policy
At KulturaFlame, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our online platform, engage with our interactive cooking classes, Filipino cuisine workshops, live chef demonstrations, recipe development tutorials, culinary skill certification, and meal planning and nutrition guidance services.
By using our services, you consent to the data practices described in this policy.
Information We Collect
We collect various types of information to provide and improve our services to you:
Personal Data You Provide Voluntarily
This includes information you provide when you register for an account, enroll in a class, contact customer support, or participate in surveys. This may include:
- Contact Information: Name, email address, phone number.
- Account Details: Username, password (encrypted).
- Billing Information: Payment method details (processed by secure third-party payment processors, we do not directly store credit card numbers).
- Demographic Information: Age, gender, culinary experience level, dietary preferences (optional, for personalized recommendations).
- Communications: Content of messages, feedback, and inquiries you send to us.
Information Collected Automatically
When you access or use our online platform, we may automatically collect certain information about your device and usage patterns:
- Log Data: Internet Protocol (IP) address, browser type, operating system, referring/exit pages, access dates and times, pages viewed.
- Usage Data: Information about how you interact with our services, such as courses viewed, completion rates, features used, and time spent on certain pages.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. These are used for functionality, analytics, and personalization.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Maintain Our Services: Including processing registrations, delivering course content, facilitating live demonstrations, and managing your account.
- To Improve and Personalize Your Experience: Understanding your preferences to recommend relevant courses and content, and to enhance the functionality and user-friendliness of our platform.
- For Communication: Sending transactional emails, updates, security alerts, and promotional offers (with your consent).
- For Analytics and Research: Analyzing user behavior to improve our content, services, and marketing strategies.
- For Security and Fraud Prevention: Protecting our platform and users from unauthorized access, fraud, and other illegal activities.
- To Comply with Legal Obligations: Adhering to applicable laws, regulations, and legal processes.
Sharing Your Information
We do not sell your personal data to third parties. We may share your information with:
- Service Providers: Trusted third-party vendors who perform services on our behalf (e.g., payment processing, hosting, analytics, customer support). These providers are contractually obligated to protect your data and use it only for the purposes for which we disclose it to them.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the new entity.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- With Your Consent: We may share your information for other purposes with your explicit consent.
Data Security
We implement robust technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Depending on your location and applicable data protection laws (such as GDPR), you may have the following rights regarding your personal data:
- Right to Access: Request copies of your personal data.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): Request deletion of your personal data under certain conditions.
- Right to Restrict Processing: Request restriction of processing your personal data under certain conditions.
- Right to Object to Processing: Object to our processing of your personal data under certain conditions.
- Right to Data Portability: Request transfer of your data to another organization or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us, and we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Address: 3158 Mabini Street, Unit 3B, Quezon City, Metro Manila, 1103, Philippines